Returns & Exchanges

At 111SKIN, we want you to be completely satisfied with your purchase; however, if you are not content with your order, we accept returns on unused products in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our Customer Care team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Carefully pack your items in their original box and include the completed return form to ensure your refund is processed accurately.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.